Most frequently asked questions
- Get started: how can I activate my itsme® account?
Download the app from the App Store or Google Play. Then link your identity to your itsme® account once. This can be done with a Dutch eID (with NFC) or a Dutch passport (with NFC).
Follow the steps in your itsme® app or follow the detailed instructions on this page.
- Block: how can I block my itsme®?
Have you clicked on a suspicious link or noticed suspicious activity? And you'd like to block your account? Block your itsme® account via the itsme® website : https://my.prd.itsme.be/block
· Enter your telephone number and given name(s). Please mind, enter all the given name(s) written exactly the same as it is written on your ID card.
· Confirm that you wish to block your itsme® account
· Your account is now blocked (you will receive a confirmation by SMS)
Afterward, you can reactivate your account in your itsme® app.
- New smartphone: how do I activate itsme® on my new smartphone?
Do you have a new smartphone? Download and install itsme® on your new phone and reactivate your account by following the steps in the app.
Note: Do you also have a different phone number in the meantime? Then you just activate your account with your new phone number.
- New number: what do I have to do when I have a new phone number?
If you have a new phone number, update it in your itsme® account as soon as possible. That way you will always receive actions on your current phone number.
Via the app
In the app menu, tap 'My details' and then your phone number.
Enter your new phone number and validate it via the SMS you receive.
Via the website
Open our website on your computer and click on 'My account' > 'Activate your itsme' at the top right.
Enter your new phone number and confirm with your eID.