Most frequently asked questions
- Activate: how can I activate my itsme® account ?
To activate itsme®, you need to download the itsme® app from the App Store or Google Play and create an itsme® account. You can do this with your eID card (from the age of 18) or through your bank (start via the app itself)
NOTE: Do you have a new smartphone, or new phone number or wish to reactivate the app after deleting or blocking it? You can follow the same activating procedure.
- Login error: Login to government apps
When logging in to government apps, such as the ec3 app, you may currently get stuck on a page with an error message
How can you solve this?
Visit the website directly through your web browser. (Search via Google for e.g. EC3, my health, my medicines, my ebox,...)
Choose to log in via itsme®
Confirm the action in the itsme® app
You will be redirected to the website and logged in!
Make sure you always start in the default web browser and avoid private windows.
- Block: how can I block my itsme®?
Have you clicked on a suspicious link or noticed suspicious activity? And you'd like to block your account? Block your itsme® account via the itsme® website.
· Enter your telephone number and given name(s). Please mind, enter all the given name(s) written exactly the same as it is written on your ID card.
· Confirm that you wish to block your itsme® account
· Your account is now blocked (you will receive a confirmation by SMS)
Afterwards, you can activate your account using your eID or through your bank.
- New number: what do I have to do when I have a new phone number?
Is your itsme® account active? Then you can easily change your phone number yourself in your itsme® app.
Open your itsme® app and go to the menu (top right corner for iOS, top left for Android).
Go to "my data" and there you can modify your phone number.
Follow the steps and confirm.
Is your account not activated? Then you can reactivate it with your new number on our website. You will need a PC with a card reader. Just follow the instructions on this page with your new phonenumber.
- Update: How can I update the details in my itsme account?
If you are a customer at Belfius, ING, BNPPF, CBC or Fintro and your itsme account is linked to the app of one of the aforementioned banks, you can go to a CASH point to update your itsme account details. You can do this by first inserting your bank card and then indicating that you want an update of your electronic identity card data. The ATM will eject your bank card after which you can insert your electronic identity card. After having entered the PIN for your electronic identity card, your identity data will be updated at your bank as well as on your its me account.