Q: Get started: how can I create my itsme® account for the first time?

To install itsme® for the first time , you need to download the itsme® app from the App Store or Google Play and create an itsme® account. You can do this with your eID card (from the age of 18) or through your bank (from the age of 16). Attention: did you already install itsme® once and is your itsme® blocked, or do you have a new smartphone? Then you need to reactivate your itsme® with your bank card (BNPPF, Belfius, KBC, CBC, ING, Hello Bank or Fintro) or with your eID card .

Q: New number: what do I have to do when I have a new phone number?

Is your itsme® account active? Then you can easily change your phone number yourself in your itsme® app. Open your itsme® app and go to the menu (top right corner for iOS, top left for Android). Go to "my data" and there you can modify your phone number. Follow the steps and confirm. Is your account not activated? In this case, you need to contact us first. Complete this web form . Choose the category 'change my details' and then 'change phone number'. Enter both your old and new phone numbers. Don't remember your old number? Then provide the card number of your eID. After an e-mail confirmation from our team, you need to reinstall your itsme® account. Do this using your eID or follow the steps in the app

Question 1

Get started: how can I create my itsme® account for the first time?

Accepted Answer

To install itsme® for the first time, you need to download the itsme® app from the App Store or Google Play and create an itsme® account.

You can do this with your eID card (from the age of 18) or through your bank (from the age of 16).

Attention: did you already install itsme® once and is your itsme® blocked, or do you have a new smartphone? Then you need to reactivate your itsme® with your bank card (BNPPF, Belfius, KBC, CBC, ING, Hello Bank or Fintro) or with your eID card.

Question 2

Block: how can I block my itsme®?

Accepted Answer

Have you clicked on a suspicious link or noticed suspicious activity? And you'd like to block your account? Block your itsme® account via the itsme® website : https://my.prd.itsme.be/block

· Enter your telephone number and given name(s). Please mind, enter all the given name(s) written exactly the same as it is written on your ID card.

· Confirm that you wish to block your itsme® account

· Your account is now blocked (you will receive a confirmation by SMS)

Afterwards, you can reactivate your account using your eID or through your bank.

Question 3

Reactivate: how can I reactivate my itsme® account?

Accepted Answer

Do you have a new smartphone, or wish to reactivate the app after deleting or blocking it? You will have to reactivate your account with your eID card or trough your bank (BNPPF, Belfius, KBC, CBC, ING, Hello Bank or Fintro).

Note: Do you have a different phone number in the meantime? Then you need to contact us.

Question 4

New smartphone: how do I activate itsme® on my new smartphone?

Accepted Answer

Do you have a new smartphone? Then you have to reactivate your account. You can reactivate your account either with your eID card or through your bank (BNPPF, Belfius, KBC, CBC, ING, Hello Bank or Fintro).

Note: Do you have a different phone number in the meantime? Then you need to contact us.

Question 5

New number: what do I have to do when I have a new phone number?

Accepted Answer

Is your itsme® account active? Then you can easily change your phone number yourself in your itsme® app.

Open your itsme® app and go to the menu (top right corner for iOS, top left for Android).
Go to "my data" and there you can modify your phone number.
Follow the steps and confirm.

Is your account not activated? In this case, you need to contact us first.

Complete this web form. Choose the category 'change my details' and then 'change phone number'. Enter both your old and new phone numbers. Don't remember your old number? Then provide the card number of your eID.
After an e-mail confirmation from our team, you need to reinstall your itsme® account. Do this using your eID or follow the steps in the app