Use cases
Use cases
Liantis trusts Dioss and itsme® to secure its digitalisation
For Lia to succeed, Liantis needed a secure and user-friendly way to securely authenticate users and manage legally-recognised digital signatures. This led them to
"Liantis especially wants to help entrepreneurs within SMEs to focus on the growth of their business, and this led us to creating Lia, a facilitation platform between employer and employee," explained Saskia Deschepper, SME Service Development Manager at Liantis.
We explore below how this collaboration helped Liantis enhance the security and user experience on its platform.
"Easy onboarding and identification for the Lia app led to augmented user adoption from 10K to 80K users in one year, enabling simplified cooperation, driving increased retention rates for Liantis within the user group. The usual impact on support teams when launching new digital products stayed very controlled."
Challenge: Securing recently digitalized workflows
As Liantis digitalised its contracting and HR processes by migrating its work to the Lia platform, a key challenge emerged: ensuring with certainty the identity of users and signatories in a fully digital environment.
“In the past, we signed papers in person, which meant we could always verify who was signing,” explains Saskia Deschepper, SME Service Development Manager at Liantis. “Once we moved to digital workflows, we needed that same level of certainty when it comes to authenticating users and ensuring the identity of signatories of digital documents.”
Solution: Authentication and QES with Dioss and itsme®
Dioss Smart Solutions, a long-standing expert in identity and digital signing, provided the answer to Liantis, enabling
QES is the most secure form of e-signatures, meeting the highest standards of trust and compliance per the eIDAS regulation, and holding the same legal value as a handwritten signature. “By integrating itsme®, we can deliver signatures that are fast, secure, and effortless, and that’s exactly what Liantis needed for Lia,” added Saar De Zutter, CEO of Dioss Smart Solutions.
Trusting itsme® also had a double fold advantage, since most adults in Belgium already rely on it to authenticate themselves for private and public services. This made choosing itsme® to facilitate login and authentication in the Lia platform feel like the natural fit for this task, as it did not introduce friction to the user journey since users most likely already have an itsme® account and application on their phones.
The partnership between Lantis and Dioss has grown over seven years, built on a shared vision of digital innovation and secure, user-friendly experiences.
Impact: Boost in user adoption without extra support costs
Integrating user authentication and QES from itsme® through Dioss Smart Solutions has been a major enabler for the success of Liantis’ Lia platform. User adoption for Liantis soared from 10,000 to 80,000 users in just one year. This aligns with the growing significance of QES in Belgium and beyond; in 2024 alone, itsme® saw a 52% increase in QES’ usage, with 2.2 million signatures placed using our app.
Additionally, onboarding and identification became effortless, boosting engagement and retention among employers and employees. Additionally, despite rapid growth, support requests remained stable.
“For us, itsme® brings together two essential things: ease of use and security,” added Saskia. “It’s the foundation that lets entrepreneurs focus on what really matters: growing their business.”
