If there is a link, it’s fishy and not from us!
itsme® guarantees it will NEVER send you a link in a message to reactivate or update your account. Not by text message. Not via e-mail. Don’t be fooled: NEVER click on a suspicious link. ALWAYS take any itsme® action via the itsme® app.
Trust the itsme® app
Scammers may be able to send fake messages via text, e-mail or even by telephone, but they cannot send notifications to your personal itsme® app to log in for example. Only websites and apps of our partners are able to do this. And that is precisely what makes itsme® so secure. All online actions must take place via the itsme® app: it’s the ultimate guarantee for your online security.
Reactivate always via itsme®
Need to reactivate your account? Then always go to the itsme® app or the website: www.itsme-ID.com. NEVER follow a link in an e-mail or text message because that’s not to be trusted.
Never reactive your account without cause
Remember that itsme® will never ask you via e-mail, SMS or phone to reactivate your account or to re-enter your bank details.
Start every itsme®-action safe
A request for online identification via a link? You are asked to choose your bank? This is phishing! Always start any action from the partner's website or app. e.g. eBox, MyMinfin,... or even itsme®.
Keep your bank details safe
NEVER give your bank details over the phone or via (a link in) an e-mail. Always start your itsme® action via the itsme® app or the partner website.
Report your scammer
Have you recently received an e-mail or SMS from someone pretending to be itsme®? Send the e-mail or SMS to [email protected].