Use cases
News
With Eneco, itsme® also powers into the energy market
Customers of the sustainable energy provider, Eneco can now log on to their My Eneco-platform with itsme®. Using the MyEneco customer portal (
The energy landscape has undergone a spectacular transformation in recent years. As a result of increased digitalisation, a rise in the number of services and the use of more data, as well as customer requirements to be able to access their services at all times and immediately, digital customer platforms are becoming a crucial element within the service delivery process. Through the My Eneco platform, Eneco aims to respond to this increasing complexity and relieve the overall burden placed on customers. Eneco sees itself in the role of energy director, giving customers easy and hassle-free access to all kinds of energy-related services.
When they visit MyEneco, customers can, for example, monitor their energy consumption, but also request their bills, adjust advance amounts, arrange a move or change address details. And all this without getting around or even call customer services.
Clearly, the barriers to using this platform should be kept as low as possible. Through simple but secure authentication, Eneco’s customers will be able to log in safely and quickly and access various services, without having to go through any complex or tedious processes.
It is obviously very important that these types of interaction take place in a highly secure environment so that unauthorised persons cannot access them. That’s why Eneco came knocking on itsme®’s door. Since 2017, itsme® has grown to become the national industry standard for logging into websites safely and easily, while protecting users’ personal data. itsme® is now an accepted quality label of trust, and it is precisely that trust that Eneco also wants to offer to its customers.
Originally a Belgian technology player, itsme® now operates in more than 20 sectors and several countries. Almost 7 million Belgian citizens have installed the itsme® app, enabling them to use itsme®’s digital identity app to log into websites securely, share data, confirm online actions and sign documents digitally with government departments and other administrative authorities, as well as virtually all Belgian banks, insurance companies, document platforms, telecoms providers, health services and many other institutions. And so Eneco has become the first company from the energy sector to join in.
“Relieving our customers of their administrative burdens is more than just an empty slogan for us,” says Bert Clinckers, managing director of Eneco Belgium. “Our customers need to have a simple, familiar and secure way of using our digital services. Opting to work with itsme® was an obvious choice: their commitment to user-friendliness and reliability goes hand in hand with our desire to be one of the top players digitally. As the 3rd largest energy provider in the country, our aim is to set the tone for everyone else.”
“Energy is a topic that is high on the agenda in many families,” says Koen Doflen, Commercial Director of itsme®. “We are therefore particularly pleased that Eneco has become the first energy player to join the itsme® partner network and that, together with them, we can contribute to a secure and user-friendly energy portal for users.”
Related articles