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An sms or an email form itsme with a link? That's fishy!

If there is a link, it’s fishy and not from us!

itsme guarantees it will NEVER send you a link in a message to reactivate or update your account. Not by text message. Not via e-mail. Don’t be fooled: NEVER click on a suspicious link. ALWAYS take any itsme action via the itsme app.

Trust the itsme app.

Scammers may be able to send fake messages via text, e-mail or even by telephone, but they can not send notifications to your personal itsme app to log in for example. Only websites and apps of our partners are able to do this. And that is precisely what makes itsme so secure. All online actions must take place via the itsme app: it’s the ultimate guarantee for your online security.

Don’t be fooled: 5 itsme tips against phishing

  • Do you need to reactivate your account? Then always start in the itsme app or from the website NEVER follow a link in an e-mail or text message because that is shady!

  • itsme will never ask you in an e-mail, by SMS or by phone to reactivate your account or to enter your bank details again.

  • Always check the sender of your e-mail and the link to which it directs you. For itsme actions, the link is

  • Never give your bank details over the phone or via (a link in) an e-mail.

  • gives you a few more basic rules to recognise phishing and you will find extensive information and tips on how to surf the Internet safely.

Did you receive a suspicious e-mail or sms? Send it to [email protected]