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Accessibility Statement

itsme is committed to ensuring digital accessibility for all users, including people with disabilities. We strive to continually improve the user experience of our website and application.

Approach

To ensure accessibility of our website and application, we have taken the following measures:

  • Assigned clear accessibility targets and responsibilities.

  • Conducted internal audits and user testing.

  • Trained our staff in digital accessibility practices.

  • Integrated accessibility into the development process.

Status

Our website is partially compliant to the European standard EN 301 549 and the Web Content Accessibility Guidelines (WCAG) version 2.1 level AA.

Our application is partially compliant to the European standard EN 301 549 and the Web Content Accessibility Guidelines (WCAG) version 2.1 level AA.

-        Conformance report itsme app iOS

-        Conformance report itsme app Android


Feedback and Contact

We welcome your feedback on the accessibility of our website or application. If you encounter accessibility barriers or need content in an alternative format, please contact us:

  • Email: [email protected]

  • Postal address: Belgian Mobile ID SA/NV - Rue du Marquis 1, 1000 Brussels

This accessibility statement was created on 25 June 2025.

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