2026 Report · 🇧🇪 Belgium & 🇳🇱 Netherlands

The state of digital identity in Belgium and the Netherlands

The report measures digital identity maturity across banking, insurance, telecom and energy in Belgium and the Netherlands to determine where each sector stands against consumer expectations.

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Benelux map
🇳🇱
87%
of Dutch consumers want fewer login methods
🇧🇪
#1
Belgian banking leads all 8 sector-country pairs
🇧🇪🇳🇱
64%
abandon onboarding when a selfie is required
The framework

The Identity Maturity Model

Five stages describe how identity evolves: from a manual, fragmented cost centre to infrastructure that works once and holds everywhere. Measured across banking, insurance, telecom and energy in Belgium and the Netherlands.

What the data shows

Key findings from Belgium & the Netherlands

"
64% of consumers in Belgium and the Netherlands abandon a digital onboarding flow the moment a video selfie is required.
NIQ Growth Spaces, April 2026
"
87% of Dutch consumers want fewer separate accounts and login methods, yet most Dutch sectors still run siloed, organisation-specific stacks.
HPB study, March 2026
"
Belgian banking is the only sector-country pair approaching Stellar: where identity is verified once and held everywhere. Every other pair still has ground to cover.
Identity Maturity Index 2026
The market today · Belgium & Netherlands

Where each sector stands

Consumer expectation outpaces deployed identity in seven of eight sector-country pairs across Belgium and the Netherlands. The gap between bars and the line is the opportunity.

🇳🇱 Maturity (NL)
🇧🇪 Maturity (BE)
🇳🇱 Expectation (NL)
🇧🇪 Expectation (BE)
🇧🇪 BE: Progressive 🇳🇱 NL: Conservative
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Read the full analysis

The full report includes sector-level maturity scores, consumer expectation data per touchpoint, and a roadmap for moving up the curve, for Belgium and the Netherlands.

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All sectors, both countries. Includes the full IMM, methodology, and investment priorities per stage.

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